Shipping Policy
At Dermezy, we are committed to delivering your skincare products as quickly and efficiently as possible. Once you place an order, you will receive an instant confirmation email with the details of your purchase. Our team will then prioritize processing and dispatching your order promptly.
Domestic Shipping (Pakistan)
- Processing Time: All items are typically sourced from our warehouse and dispatched within 48 hours (excluding weekends and public holidays).
- Shipping Fee: We offer a flat shipping fee of Rs. 150/- for all orders across Pakistan.
- Delivery Partners: We collaborate with trusted courier services, including TCS and M&P, to ensure reliable nationwide delivery.
- Delivery Time: Most orders are delivered within 3-5 business days after dispatch.
International Shipping
- Shipping Partner: For international deliveries, we use DHL.
- Shipping Costs: Shipping charges vary depending on your location. To get a quote, please contact us at [email protected] with your destination details, and we will respond with the applicable shipping costs.
Out-of-Stock Items
If an item in your order is out of stock, we will notify you via phone call or SMS and provide the earliest possible dispatch date.
Unexpected Delays
While we strive to meet delivery timelines, unforeseen delays may occasionally occur. If you do not receive your order within the expected timeframe, please email us at [email protected]. Be sure to include your order number (provided in your confirmation email) for faster assistance.
We value your trust in Dermezy and are dedicated to ensuring a seamless shopping experience. For any questions or concerns regarding shipping, feel free to reach out to us at [email protected].