Refund Policy

Refund & Exchange Policy – Dermezy

At Dermezy, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. We offer a 15-day return and refund policy, meaning you have 15 days from the date of receiving your order to request a return. However, please note that opened or used products cannot be returned or refunded under any circumstances.

Return & Refund Policy

Dermezy will process returns or refunds for products found to be damaged under the following conditions:

  • The product must be in its original condition.
  • The product must be unopened and unused.
  • The product must be returned within 15 days of delivery.
  • Proof of purchase (receipt or order confirmation) is required for a refund claim.

How to Request a Return?

To initiate a return for a damaged or faulty product, follow these steps:

  1. Take clear images of the damaged product.
  2. Email us at [email protected] with complete details of your request.
  3. Send the product back in its original sealed packaging to our provided return address.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed through your chosen refund method.

Exchange Policy

If you received the wrong product, we will gladly exchange it for the correct one under the following conditions:

  • The product must be in original condition.
  • The product must be unopened and unused.
  • The product must be returned within 15 days of delivery.

For a faster exchange, we recommend placing a new order for the correct item after returning the incorrect one.

How to Request an Exchange?

  1. Email us at [email protected] with the details of your order and the product received.
  2. Provide your order number and a description of the issue.
  3. Send the product back in its original sealed packaging to our return address.

Non-Returnable ProductsPlease note that opened or used products cannot be returned or refunded. Additionally, we do not accept returns for:

  • Products with opened or damaged shipping boxes (if damaged by the customer).
  • Sale items or gift cards.

Order Cancellation

If you wish to cancel your order, contact us within 24 hours of placing it. Order cancellation depends on whether your order has been dispatched.

For any further assistance, feel free to reach out to our support team.