Privacy Policy

This Privacy Policy outlines how Dermezy collects, uses, and protects your personal information when you visit or make a purchase from dermezy.com (the “Site”). Your privacy is of utmost importance to us, and we are committed to ensuring the security and confidentiality of your data.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also gather information about the individual pages or products you view, the websites or search terms that referred you to our Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device with a unique anonymous identifier. For more information about cookies and how to disable them, visit dermezy.com.
  • Log Files: Track actions on the Site, collecting data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
  • Facebook Pixel and Conversion Tracking: For marketing and retargeting purposes to enhance your user experience.
  • Google Ads Goals and Conversion Tracking: To optimize our marketing efforts and improve your experience.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including Cash on Delivery), email address, and phone number. We refer to this as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

SECTION 2 – CONSENT

How do we obtain your consent?
When you provide us with personal information to complete a transaction, verify your payment details, place an order, arrange for delivery, or process a return, we assume you consent to our collecting and using this information for that specific purpose only.

If we request your personal information for a secondary reason, such as marketing, we will either ask for your explicit consent or provide you with the opportunity to decline.

How can you withdraw your consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or to continue collecting, using, or disclosing your information at any time. To do so, please contact us at [email protected] 

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

Payment:
If you choose a direct payment gateway (e.g., credit card), website encrypts your payment information using the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only as long as necessary to complete the purchase, after which it is deleted.

For more details, you can review Terms of services and Privacy policy.

SECTION 4 – THIRD-PARTY SERVICES

Third-party providers used by Dermezy will only collect, use, and disclose your information to the extent necessary to perform their services. However, certain providers (e.g., payment gateways) have their own privacy policies. We recommend reviewing their policies to understand how they handle your information.

If you are redirected to a third-party website, you are no longer governed by this Privacy Policy or our Terms of Service.

Google Analytics:
We use Google Analytics to understand how visitors interact with our Site. You can opt out of Google Analytics here.

SECTION 5 – SECURITY

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. Payment information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

SECTION 6 – COOKIES

We use cookies to enhance your browsing experience. Here’s a list of cookies we use:

  • _session_id: Unique token for session tracking.
  • _shopify_visit: Tracks visits within the last 30 minutes.
  • _shopify_uniq: Counts visits by a single customer.
  • cart: Stores cart contents for 2 weeks.
  • _secure_session_id: Unique token for secure sessions.
  • storefront_digest: Determines access to password-protected stores.
  • PREF: Tracks store visits and locations.

You can choose to disable cookies through your browser settings.

SECTION 7 – AGE OF CONSENT

By using this Site, you confirm that you are of legal age in your jurisdiction or have given consent for any minor dependents to use the Site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting. If our store is acquired or merged, your information may be transferred to the new owners to ensure continuity of service.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to:

  • Fulfill orders, process payments, and arrange shipping.
  • Communicate with you.
  • Screen for potential fraud or risk.
  • Provide information or advertising related to our products, in line with your preferences.

We use Device Information to:

  • Improve and optimize our Site.
  • Analyze customer interactions and assess marketing campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. 

We may also share your information to comply with legal obligations or protect our rights.

DO NOT TRACK

We do not alter our data collection practices in response to “Do Not Track” signals from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access, correct, update, or delete your personal information. To exercise these rights, contact us at [email protected].

DATA RETENTION

We retain your Order Information for our records unless you request its deletion.

MINORS

Our Site is not intended for individuals under the age of 9.

For questions about this Privacy Policy, contact us at [email protected].